Privacy Policy

Effective Date: August 26, 2025

Jacksonville Couples Therapy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through various communication channels.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name and contact information (phone number, email address, mailing address)
Appointment scheduling information
Insurance information
Health information and therapeutic records (protected health information)
Payment and billing information
Communication preferences

Automatically Collected Information

IP address and device information
Browser type and version
Website usage data and analytics
Cookies and similar tracking technologies
Call recordings and voicemail messages (when legally permitted)

2. How We Use Your Information

We use your information for the following purposes:

Providing therapeutic services and treatment
Scheduling and managing appointments
Processing payments and insurance claims
Communicating with you about your care
Complying with legal and regulatory requirements
Improving our services and website functionality
Marketing our services (with your consent)
Managing business operations

3. SMS/Text Messaging Consent

Text Messaging Terms and Conditions:

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Jacksonville Couples Therapy regarding appointment reminders, customer care, and practice updates. These terms and conditions are provided by Jacksonville Couples Therapy.

Message Frequency: Message frequency depends on your appointments and interactions, but will not exceed 4 messages per month. You may receive up to 2 messages per week during active treatment periods.

Consent: Consent is not a condition of purchase. Message & data rates may apply.

Opt-out: You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at (904) 906-4223 or support@jacksonvillecouplestherapy.com.

Data Transfer Restrictions: We do not transfer your personal data to any external organizations under any circumstances, even with your consent. Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent information is never shared with third parties.

Data Protection Measures: We have strict policies and technical safeguards in place to prevent unauthorized access or sharing of your information. We do not transfer your personal data to any external organizations under any circumstances, even with your consent.

Questions or Concerns: If you have any questions or concerns about this privacy policy or your data, please contact us at support@jacksonvillecouplestherapy.com or (904) 906-4223.

4. Third-Party Services

Grasshopper Phone Service

We use Grasshopper by 8x8 for our business phone and SMS services. This service may:

Record call details and voicemail messages
Store phone numbers and call logs
Process voice-to-text transcriptions
Maintain call forwarding and routing information
Send and receive SMS/text messages
Store text message content and delivery information

Grasshopper's privacy practices are governed by their own privacy policy, available at their website.

5. Other Third-Party Services

We may also use:

Website hosting and analytics services
Payment processing services
Email and communication platforms
Appointment scheduling software
Insurance verification services

6. HIPAA Compliance

Important: As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is protected under HIPAA regulations, and we maintain separate HIPAA privacy notices that govern the use and disclosure of your protected health information.

7. Information Sharing and Disclosure

We may share your information in the following circumstances:

With your consent: When you have given explicit permission
Service providers: Third-party vendors who assist with business operations
Legal requirements: When required by law, court order, or legal process
Health and safety: To prevent harm to you or others
Business transfers: In connection with a merger, sale, or transfer of assets
Insurance and billing: For payment and insurance claim processing

Text Messaging Data Protection: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of sensitive data in transit and at rest
Secure data storage and access controls
Regular security assessments and updates
Staff training on privacy and security practices
Secure communication channels for sensitive information

9. Data Retention

We retain your information for as long as necessary to:

Provide ongoing therapeutic services
Comply with legal and regulatory requirements
Maintain accurate business and medical records
Fulfill any other legitimate business purposes

Health records are typically maintained for a minimum of seven years after the last date of service or as required by applicable law.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights:

Access to your personal information
Correction of inaccurate information
Deletion of your information (subject to legal requirements)
Restriction of processing
Data portability
Opt-out of marketing communications
File complaints with regulatory authorities

11. Cookies and Tracking

Our website may use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage
Improve user experience
Provide relevant content

You can control cookie settings through your browser preferences.

12. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such collection, we will take steps to delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Jacksonville Couples Therapy
Email: support@jacksonvillecouplestherapy.com
Phone: (904) 906-4223
Address: 2950 Halcyon Ln STE 202
Jacksonville, FL 32223

15. State-Specific Rights

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Florida Residents

Florida residents have specific rights regarding their personal information under Florida state law.

For specific information about your rights under state law, please contact us using the information provided above.